We normally ship all in stock items within 1 to 2 weeks from the time your order is received (usually faster than that). Orders are usually shipped via UPS OR FedEx and actual delivery time will vary according to your Shipping Zone. (in most cases it averages 2-3 business days. Any item that is "out of stock" will be backordered and will be shipped immediately upon it's arrival in our warehouse. Occasionally, circumstances beyond our control will require additional shipping time. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. Some items may be temporarily out of stock for as long as 2 to 6 weeks weeks do to unforeseen circumstance. We will contact you if items are backordered and customers will be notified if item ordered has been discontinued or is no longer available. If you are requesting a rush order and require delivery before times indicated, please e-mail for current shipping times for particular products and locations.

For International orders, Croft Power Equipment LLC does not ship internationally

Shipping to California, Some Equipment can not be sold in California.

Free Shipping, Local Customers within a 10 mile radius of our store will recieve free shipping.

Croft Power Equipment only charges sales tax to residents of Utah

 SATISFACTION

If you are not satisfied with your purchase, you may return within 30 days for a refund or exchange*. Please read the full return policy below.

 CANCELLATIONS

Since we attempt to ship orders within 24 hours, cancellation of an order must be received within 24 hours of the order being placed. Shipping, handling and freight charges will apply to all orders shipped prior to our receiving your cancellation. Please email sales@croftnow.com to cancel an order.

Returns on items will be accepted within 30 days and a refund will be credited back to your credit card minus any shipping, handling or freight charges. Items must be unopened and in resalable condition. Any item that has been opened will not be accepted and will be returned to the consumer and return shipping charges will be billed to your credit card. Items that are special ordered, are on sale, personalized products, or appear on our "Specials" page are final sale and NOT returnable. Customers are responsible for the return of any product. We strongly suggest that you use insurance on all returns.

HOW TO MAKE A RETURN

Customers must email sales@croftnow.com or call to receive a return authorization 801-295-4141. Merchandise returned without authorization will not be accepted and will be refused or returned to you at your expense. Please include the return authorization number with the return.

All items, if any, are warranted directly by the manufacturers. No other warranty either expressed or implied is offered by Croft Power Equipment LLC and is not responsible for normal wear & tear, abuse, or mistreatment of item(s). Items which are reported defective within 30 days of receipt will be replaced or refunded possible, a refund will be issued. Claims reported after 30 days of receipt for any defects may be replaced or repaired at the discretion of Croft Power Equipment LLC or its manufacturers at no charge.

For each visitor to our web page, our web server, where possible, automatically recognizes the customers domain or email address.

We collect the domain name and email address, where possible, of visitors to our web page, the email addresses of those who post messages to our bulletin board (when activated), the email addresses of those who communicate with us via email, the email addresses of those who make postings to our chat areas (when activated), aggregate information on what pages consumers access or visit and information volunteered by the consumer, such as survey information.

The information we collect is used to improve the content of our web page, to contact consumers for marketing purposes and not shared with other organizations for commercial purposes.

If you wish not to receive email from us in the future, please let us know by emailing us and telling us you do not want to receive email from our company.

As we continue to develop our business, we might buy or sell operating divisions, companies or other business assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that Croft Power Equipment LLC., or substantially all of the assets of either the whole company or one of its operating divisions are acquired, customer information, including, but not limited to email addresses, for the relevant component of our business will, of course, be one of the transferred assets.